Rarebeautyusshop Terms of Purchase

1. Order Placement & Acceptance

• Accurate Information: To place an order, you must provide complete, accurate, and up-to-date information—including your full name, shipping/billing address, phone number, and payment details. We reserve the right to reject or cancel any order if: (a) the information provided is incorrect or incomplete (e.g., invalid shipping address); (b) payment cannot be processed (e.g., declined card, insufficient funds); (c) the product is out of stock or discontinued; or (d) we suspect fraudulent activity (e.g., unusual order patterns, mismatched billing/shipping addresses).
• Order Confirmation: Upon submitting your order, you will receive an automated order confirmation email (this confirms we have received your request, not that the order is accepted). We formally accept your order only after: (1) payment is successfully processed; (2) we verify product availability; and (3) we dispatch the order (you will receive a shipping confirmation email at this stage). If we cannot accept your order (e.g., product sold out after you placed the order), we will notify you via email within 24–48 business hours and issue a full refund to your original payment method.

2. Pricing & Payment

• Currency & Pricing: All product prices on our website are displayed in United States Dollars (USD) and include applicable taxes (where required by law, such as sales tax for U.S. orders). Prices are subject to change without notice, but we will charge the price listed at the time you place your order (provided the order is accepted).
• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated at checkout. By providing payment details, you warrant that: (a) you are the authorized user of the payment method; (b) the details provided are accurate; and (c) sufficient funds or credit are available to cover the order total.
• Payment Processing: Payment is processed immediately upon order submission. If payment is declined, your order will not be processed—we will notify you via email, and you may retry with a different payment method. We do not store full payment credentials; all payment data is handled securely by our third-party payment processors (e.g., Stripe, PayPal) in compliance with global payment security standards (PCI DSS).

3. Shipping & Delivery

• Global Free Shipping: We offer complimentary worldwide shipping on all orders, with no minimum purchase required. This includes all product categories, from individual lip liners to limited-edition makeup sets.
• Order Processing Time: All orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding weekends and major holidays) after payment confirmation. During peak seasons (e.g., holiday periods, new product launches), processing time may extend slightly, but we will notify you via email if there is a delay.
• Estimated Delivery Time: After dispatch, orders typically arrive within 6–12 business days. Delivery times are estimates and may vary based on your location, customs clearance procedures, or unforeseen events (e.g., weather disruptions). We are not liable for delivery delays caused by factors beyond our control (e.g., carrier delays, customs holds).
• Delivery Responsibility: Once your order is delivered (as confirmed by the carrier’s tracking information), responsibility for the products transfers to you. If you are not available to receive the package, the carrier may leave it at your doorstep (per your local delivery policies) or arrange for re-delivery. We are not liable for lost, stolen, or damaged packages after delivery.

4. Returns & Refunds

• Return Eligibility: You may request a return within 60 calendar days of delivery for most products, provided: (a) unopened products are in their original packaging (with seals intact); (b) opened or gently used products have less than 10% usage (to maintain hygiene standards for beauty products); and (c) all accessories (e.g., applicators, set boxes) are included. Exceptions include limited-edition sets, personalized items, and final-sale products (clearly marked on product pages), which are non-returnable.
• Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, product details, and reason for return. You will receive a Return Authorization (RA) number and instructions for shipping the item back. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong shade sent, defective item).
• Refund Timeline: Once we receive and inspect the returned item (3–5 business days after shipment), we will process your refund within 5–10 business days. Refunds are credited to your original payment method in USD. Please note: Your bank or payment provider may take an additional 3–5 business days to reflect the refund in your account.
• Defective/Incorrect Items: If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery. We will provide a free replacement, full refund, or store credit (your choice) with no return shipping cost to you.

5. Product Information & Availability

• Accuracy of Product Details: We strive to provide accurate information about our products—including descriptions, ingredients, shades, and images—on our website. However, we do not warrant that all information is error-free: (a) product colors may vary slightly due to screen resolution; (b) formula consistency may have minor batch variations (normal for vegan, cruelty-free formulations); and (c) ingredient lists may be updated periodically (we will note changes on product pages).
• Product Availability: Products are subject to availability. If a product becomes out of stock after you place an order, we will notify you via email within 24–48 business hours and issue a full refund for the out-of-stock item (or cancel the entire order if you prefer). We reserve the right to limit order quantities for certain products (e.g., limited-edition highlighters) to ensure fair access for all customers.

6. Customer Responsibilities

• Compliance with Laws: You agree to use our products in accordance with local laws and regulations (e.g., age restrictions for beauty products in some regions) and to comply with import rules for international orders (e.g., customs declarations).
• Import Fees: For international orders, you are solely responsible for any customs duties, taxes, or import fees imposed by your country’s authorities. These fees are not included in your order total and will be collected by the carrier upon delivery.
• Account Security: If you create a user account on our website, you are responsible for maintaining the confidentiality of your login credentials (username and password) and for all activities conducted under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.

7. Limitation of Liability

• Liability Scope: To the maximum extent permitted by law, Rarebeautyusshop’s liability for any claims arising from your purchase or use of our products is limited to the total amount you paid for the relevant product. We shall not be liable for indirect, incidental, consequential, or special damages—including but not limited to loss of use, inconvenience, or dissatisfaction with product shade/formula—even if we have been advised of the possibility of such damages.
• Exceptions: Our limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with legal obligations (e.g., product safety standards).

8. Modifications to Terms

• Updates: We may update these Terms from time to time to reflect changes in our practices, laws, or business operations (e.g., new product categories, updated shipping policies). The revised Terms will be posted on our website with a new “Last Updated” date.
• Acceptance of Updates: Your continued use of our website or placement of orders after the Terms are updated constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

9. Contact Us

• Email: [email protected]
• Response Time: We reply within 24–48 business hours (excluding weekends and holidays).