Rarebeautyusshop Refund Policy

1. Eligibility for Refunds

• Timeframe: You must initiate a refund request within 30 calendar days of delivery (confirmed via the shipping carrier’s tracking information). This window gives you ample time to test shade compatibility (e.g., foundation match) or formula suitability (e.g., lip makeup for sensitive lips).
• Product Condition:
  • Unopened/Unused Items: All unopened products (in original packaging, with seals intact—including fragrance bottles, sealed makeup sets, and unopened foundation tubes) are eligible for a full refund, no questions asked.
  • Opened/Gently Used Items: For products you’ve tested (e.g., a liquid blush swatched once, a highlighter tried on the cheek), refunds are allowed only if:
    1. Less than 10% of the product has been used (to maintain hygiene standards for beauty products).
    2. The original packaging, labels, and any accessories (e.g., applicators, set boxes) are still intact.
  • Exceptions:
    • Limited-edition sets, personalized items (e.g., custom-engraved makeup tools), and final-sale products (clearly marked on product pages) are non-refundable.
    • Sample-sized products (free or purchased) are non-refundable due to their small volume and hygiene considerations.

2. Refund Process

1. Submit a Refund Request: Email our customer service team at [email protected] with the following details (incomplete requests may delay processing):
   • Your full name and order number (found in your order confirmation email).
   • Product name(s) and reason for refund (e.g., “foundation shade doesn’t match my skin tone,” “lip makeup formula is too drying”).
   • Photos (if applicable): For opened items (to show usage level) or defective products (e.g., broken highlighter stick, leaking liquid blush), include clear visuals to support your request.
2. Receive Return Authorization (RA): Our team will review your request within 24–48 business hours. If approved, you’ll get an RA number and detailed instructions—including our warehouse address and packing tips (e.g., “secure liquid products in a leak-proof bag to prevent spills”). Do not ship items without an RA number—unauthorized returns will be rejected and returned to you at your own cost.
3. Ship the Item Back: Package the product securely (we recommend reusing the original box to protect delicate items like eye makeup palettes). You’ll cover return shipping costs unless the refund is due to our error (e.g., wrong shade sent, defective item)—in which case we’ll provide a prepaid shipping label (valid for domestic and international use).
4. Warehouse Inspection: Once we receive your package (3–5 business days after shipment), our team will inspect the product to confirm eligibility. If the item meets our criteria, we’ll proceed with the refund; if not, we’ll notify you via email and return the item to you.
5. Process Your Refund: Approved refunds are processed within 5–7 business days of inspection. The funds will be credited to your original payment method (e.g., credit card, PayPal) in the same currency used for purchase (USD). Note: Your bank or payment provider may take an additional 3–5 business days to reflect the refund in your account—this is outside our control.

3. Special Cases: Defective, Damaged, or Incorrect Items

• Report Within 7 Days: Contact us at [email protected] within 7 days of delivery—include your order number and photos of the issue (product, packaging, shipping label).
• No-Hassle Refund Options: We’ll offer three choices to suit your needs:
  1. A full refund to your original payment method (processed within 5–7 business days).
  2. A free replacement of the correct product (shipped via our standard delivery, with 1–3 day processing).
  3. A store credit (with a 15% bonus) to use on your next purchase of vegan, cruelty-free beauty products.
• No Return Required for Minor Issues: For small defects (e.g., a slightly bent box for a lip set), we may process the refund or replacement without asking you to return the item—we trust your feedback on our beauty products.

4. Non-Refundable Situations

• Items returned after the 30-day window.
• Opened products with more than 10% usage, or without original packaging.
• Damage caused by improper use (e.g., storing liquid makeup in direct sunlight, sharing products with others).
• Shipping delays due to external factors (e.g., customs holds, carrier disruptions)—we’ll help track your order, but delays alone do not qualify for a refund.
• Shade or formula preferences that change after purchase (we recommend checking shade guides or product descriptions before buying to avoid mismatches).

5. Contact Us

• Email: [email protected]
• Response Time: We reply within 24–48 business hours (excluding weekends and holidays). For urgent requests (e.g., a gift set refund needed for a special occasion), add “URGENT REFUND” to your email subject line—we’ll prioritize your inquiry.