Shipping Policy

Rarebeautyusshop Shipping Policy

At Rarebeautyusshop, we’re proud to offer free worldwide shipping on every order of our vegan and cruelty-free beauty products—including lip makeup, eye makeup, blush, foundation, highlighter, and limited-edition sets. This Shipping Policy outlines how we ensure your beauty essentials arrive safely, efficiently, and in perfect condition, no matter where you are in the world.

1. Order Processing Time

All orders are carefully processed and prepared for shipment within 1–3 business days (Monday–Friday, excluding weekends and major holidays like Christmas, Thanksgiving, and New Year’s Day) after payment confirmation. We take extra care with fragile items (e.g., eye makeup palettes, glass foundation bottles) and liquid products (e.g., liquid blush, lip gloss) by using protective packaging—such as bubble wrap, leak-proof bags, and sturdy boxes—to prevent damage during transit.
You’ll receive two key emails: an immediate order confirmation (sent right after you place your order) and a shipping confirmation (with a tracking number) once your package leaves our warehouse. During peak seasons—such as holiday gift-giving periods or new product launches—processing time may extend to 3–5 business days. If this happens, we’ll notify you via email with an updated shipping estimate.

2. Global Free Shipping Details

Our free shipping applies to all destinations worldwide, with no minimum purchase required. We partner with trusted international carriers (including DHL, UPS, FedEx, and local postal services like USPS for North America, Royal Mail for the UK, and Australia Post for Australia) to deliver your order. The carrier is selected based on your location to ensure the fastest, most reliable delivery—for example, we use DHL for most European orders and local postal services for remote areas to maximize coverage.
There are no hidden fees with our global free shipping: you pay only the listed product price, with no additional charges for shipping, handling, or international delivery.

3. Estimated Delivery Timelines

Delivery times are calculated from the date your order is shipped (not the date you place it) and vary by region. Below are our standard estimated timelines (note: these are guidelines—delays may occur due to customs clearance, local logistics, or unforeseen events like weather disruptions):
  • North America (United States, Canada): 5–10 business days
  • Europe (EU countries, United Kingdom, Switzerland): 7–12 business days
  • Asia Pacific (Australia, Japan, Singapore, South Korea): 8–14 business days
  • South America, Africa, Middle East: 10–20 business days
  • Remote or rural areas (e.g., small towns, island destinations): Delivery may take an additional 2–5 business days, as these locations often require extra transit steps with local carriers.
For orders containing liquid products (like liquid blush or foundation) or fragile items (like eye makeup palettes), we recommend allowing an extra 1–2 days for delivery, as these items may be subject to additional screening by customs authorities in some countries.

4. Order Tracking

Once your package ships, you’ll receive a shipping confirmation email with a unique tracking number and a direct link to the carrier’s website (e.g., DHL’s tracking page, UPS’s tracking portal). You can use this link to monitor your order’s journey in real time—from our warehouse to your doorstep—including updates on when it clears customs, arrives at your local carrier facility, and is out for delivery.
If you haven’t received your shipping confirmation email within 4 business days of placing your order, or if the tracking link isn’t working, please contact our customer service team at [email protected] with your order number. We’ll look up your order status and share detailed tracking information with you promptly.

5. International Shipping Notes

  • Customs & Duties: While our shipping is free, international orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These fees are the sole responsibility of the recipient (not Rarebeautyusshop) and are not included in your order total. We recommend checking with your local customs office before placing your order to learn about applicable fees—for example, some European countries charge a small import tax on beauty products, while others exempt orders below a certain value.
  • Customs Documentation: We provide all necessary documentation (including a commercial invoice) to facilitate smooth customs clearance. The invoice will list the product details (e.g., “vegan liquid blush, 15ml,” “cruelty-free foundation, 30ml”) and the order’s declared value (based on your purchase price). To avoid delays, please ensure your shipping address is accurate, complete, and includes a valid phone number—customs authorities or carriers may need to contact you for additional information.
  • Restricted Items: Some countries have restrictions on importing certain beauty products (e.g., liquid items over a certain volume, products containing specific ingredients). Before placing your order, please confirm that the products you want are allowed in your country—if an item is seized by customs due to local restrictions, we cannot issue a refund or replacement, as this is beyond our control. If you’re unsure, email us at [email protected] with your country of residence, and we’ll help verify product eligibility.

6. Shipping Restrictions & Guidelines

  • Address Limitations: We only ship to physical residential or commercial addresses—we cannot deliver to PO boxes, APO/FPO addresses, or military bases in some countries. If you need to ship to a PO box, please contact us first to confirm if it’s possible (some carriers allow PO box delivery for small items like lip liners or mini highlighters).
  • Order Splitting: If your order contains multiple items and some are out of stock, we may split your order into multiple shipments to ensure you receive in-stock items faster. You’ll receive a separate shipping confirmation for each shipment, and all shipments will still be free of charge.
  • Product Protection: We use specialized packaging for different product types: liquid items are sealed in leak-proof bags, fragile palettes are wrapped in bubble wrap and placed in rigid boxes, and gift sets are packed with tissue paper to preserve their presentation. If your package arrives damaged (e.g., a bottle is broken, a palette is cracked), contact us within 7 days of delivery with photos of the damage, and we’ll send a replacement for free.

7. Order Modifications & Cancellations

If you need to change your shipping address or cancel your order, please contact us immediately at [email protected]. We can only accommodate address changes or cancellations if your order has not yet been processed or shipped—this typically means you have 12 hours from the time you place your order to request changes. Once your order has been shipped, we cannot modify the address or cancel the order (if you no longer want the items, you can initiate a return per our Refund Policy once you receive the package).

8. Contact Us

If you have questions about our shipping policy, need help tracking your order, or have concerns about a delayed delivery, please reach out to our customer service team:
  • Email: [email protected]
  • Response Time: We reply within 24–48 business hours (excluding weekends and holidays). For urgent shipping requests (e.g., a gift set needed for a birthday), add “URGENT SHIPPING” to your email subject line—we’ll prioritize your inquiry and do our best to expedite your order if possible.
At Rarebeautyusshop, we believe shipping should be as seamless and joyful as using our vegan, cruelty-free beauty products. Thank you for trusting us to deliver your favorite items to your door—we’re committed to making your shopping experience exceptional from start to finish.
— The Rarebeautyusshop Team